Secretariat Excellence Programme
Converts a secretariat from administrative support into the operational engine of the institution.
Who it is for
Professional bodies, regulators and public institutions whose secretariat has become the bottleneck.
What we examine
- Organisational structure and role clarity
- Staffing and workload
- Standard operating procedures
- Records and correspondence management
- Meeting servicing and reporting to council
How it runs
- 01Diagnostic
- 02Structure and job design
- 03Procedures and service standards
- 04System implementation
- 05Handover and training
What you receive
- Approved structure
- Procedures manual
- Service standards with response times
- A trained team